1. Privacy Policy

Last Updated: March 15, 2026

 

1. Introduction

Welcome to Nagpur Prime Property ("Company," "we," "us," or "our"). We operate the website located at https://nagpurprimeproperty.com and any related applications (collectively, the "Platform"), through which registered Users (including property Sellers, Buyers, and Brokers/Agents) can list, discover, and enquire about real estate properties, and through which we operate a subscription-based listing and lead-unlock model.

 

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use the Platform or our services (the "Services"). It applies to all users of the Platform, including property Sellers, property Buyers, brokers/agents, and general visitors.

 

By registering on, accessing, or using the Platform, you agree to the collection and use of your information as described in this Policy. Where required by applicable law, we will seek your specific consent before processing certain categories of personal data.

 

This Policy should be read together with our Terms of Use. Any capitalized term not defined here has the meaning given to it in our Terms of Use.

 

2. Information We Collect

A. Information You Provide to Us

Account & Profile Information: Name, mobile phone number, email address (optional), city, area, address, and profile avatar image, provided when you register or update your account.

OTP Authentication Credentials: One-Time Passwords (OTPs) sent to your registered mobile number for authentication. We do not collect or store passwords.

Property Listing Information: Property type, listing category (Resale, Rent, New Project), location (locality, sub-locality, landmark, pin code, and geographical coordinates), price (total price, monthly rent, security deposit, etc.), property specifications (BHK, bathrooms, carpet area, furnishing, amenities), photographs, videos, and optional details (such as RERA registration status, NA plot order details, and 7/12 extract status for agricultural land).

Subscription & Billing Information: Details of subscription plans purchased, payment transaction references, and billing details. Payments are processed through third-party, PCI-DSS-compliant payment gateway (Razorpay); we do not store your full card, bank account, or UPI details.

Enquiry & Lead Details: Records of properties you have enquired about, leads unlocked, and communications between users.

NOTE

 

Data We Do NOT Collect: We do not collect, upload, or store copies of government identity cards (such as Aadhaar, PAN, passport, or voter ID) or physical property ownership deeds (such as sale deeds or tax bills) on our servers.

 

B. Information Collected Automatically

Usage Data: Search queries, pages viewed, listings saved or contacted, time spent on the Platform, and inferred preferences.

Technical Data: IP address, device identifiers, device model, operating system, browser type, and network information.

Location Data: City/region-level location inferred from your IP address, or precise device location (coordinates) with your permission (e.g., to show nearby property listings).

Cookies and Similar Technologies: Used to recognize returning users, remember preferences, and analyze Platform performance. You can control cookies through your browser settings.

C. Information from Third Parties

Information received from identity verification partners, marketing partners, or from your use of third-party login options (where applicable).

3. How We Use Your Information

We use your personal data to:

 

Create and manage your account, verified via mobile OTP.

Publish and display property listings, and enable buyers to search, filter, and shortlist properties.

Facilitate communication and connection between Buyers and Brokers/Sellers on the Platform by enabling lead unlocking.

Process subscription payments and collect plan fees via Razorpay, including generating invoices and payment records.

Verify listings and users to detect and prevent fraud, misrepresentation, or duplicate/fake listings.

Provide support and resolve grievances raised by users or third parties.

Send transactional communications (e.g., subscription expiry alerts, payment confirmations, account notifications) and promotional messages.

Improve and optimize the Platform, including analytics, troubleshooting, and personalizing your experience.

Comply with tax, accounting, and legal requirements.

4. Subscription and Lead Data

As a listing directory, we retain records of active and expired subscription plans, transaction details (processed via Razorpay), property listings, and lead unlock history. This data is retained for accounting, tax, audit, and legal compliance purposes.

 

5. Cookies

We use cookies to:

 

Keep you logged in and remember your preferences;

Understand how users navigate the Platform;

Support website functionality. You can manage or disable cookies through your browser settings, though it may affect certain Platform features.

6. How We Share Your Information

We do not sell your personal data. We share your information in the following circumstances:

 

Between Buyers/Tenants and Brokers/Sellers: When a registered Buyer/Tenant explicitly requests or unlocks contact details for a property listing, their name and OTP-verified mobile number are shared with the Broker/Seller of that listing. Similarly, the Broker's/Seller's contact details are unlocked and shared with the Buyer.

Service Providers: With payment gateways (Razorpay), cloud hosting providers (e.g., AWS S3 for media uploads), SMS/email service providers, and support vendors who process data on our behalf under confidentiality obligations.

Legal & Regulatory Authorities: Where required to comply with a legal obligation, court order, or government request, or to protect the safety, rights, or property of the Company, our users, or the public.

Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to the acquiring entity honoring the commitments of this Policy.

7. Data Storage, Security, and Retention

Storage Location: Your data is stored on secure cloud servers in India.

Security Measures: We implement reasonable technical and organizational security measures—including secure OTP authentication, data encryption, access controls, and secure servers—to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention Period: We retain personal data for as long as necessary to provide the Services, maintain listing directories, and comply with applicable legal, tax, and accounting requirements (including subscription record-keeping). Data no longer needed is deleted or anonymized.

8. Your Rights

Subject to applicable law, you may:

 

Access the personal data we hold about you;

Correct or update inaccurate or incomplete information;

Request deletion of your account and personal data, subject to our legal retention obligations;

Opt out of promotional communications at any time via the unsubscribe link or by contacting us.

To exercise these rights, please write to us at

support@nagpurprimeproperty.com

 (or

hello@nagpurprime.in

), and we will respond within a reasonable time as required under applicable law. We may need to verify your identity before processing such requests.

 

9. Children's Privacy

The Platform is intended for use only by individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18.

 

10. Grievance Redressal / Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal data is handled, please contact our Grievance Officer:

 

Grievance Officer: Grievance Desk

Company: Nagpur Prime Property

Address: Wardha Road, Nagpur 440015, Maharashtra

Email:

support@nagpurprimeproperty.com

Phone: +91 98765 43210

2. Terms of Use

Last Updated: March 15, 2026

 

1. Introduction and Acceptance

These Terms of Use ("Terms") govern your access to and use of Nagpur Prime Property ("Company," "we," "us," or "our"), including our website located at https://nagpurprimeproperty.com and related applications (collectively, the "Platform").

 

The Platform enables registered Brokers, Agents, and Sellers to list properties and enables Buyers/Tenants to search and connect with them. The Platform operates on a subscription-based listing and lead-unlock model.

 

By accessing or using the Platform, creating an account, or availing any of our services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, please do not use the Platform.

 

2. Eligibility

To use the Platform, you must:

 

Be at least 18 years of age and capable of entering into a legally binding contract under applicable law;

Provide accurate, current, and complete information during registration; and

Not be barred from using the Platform under any applicable law.

The Platform is not intended for use by anyone under 18 years of age.

 

3. Account Registration & Authentication

Registration and login are verified using One-Time Passwords (OTPs) sent to your mobile phone number.

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use.

You agree to provide true, accurate, and verifiable identity and property information. We reserve the right to suspend or terminate accounts found to contain false or misleading information.

Accounts are individual and non-transferable.

4. Role of the Company

Nagpur Prime Property operates solely as a marketplace and listing directory connecting Buyers/Tenants with Brokers, Agents, and Sellers. The Company is not a party to, and does not guarantee, any sale, lease, or transaction entered into between users.

The Company does not own, inspect, hold title to, or verify the legal status or physical condition of any property listed on the Platform.

All negotiations, agreements, and transactions are entered into directly between the users at their own risk. Users are strongly encouraged to conduct independent due diligence (including legal, title, and physical verification) before finalizing any transaction.

No Deal Commissions: The Company does not charge any transaction-based commissions or brokerage fees on real estate deals concluded between users.

5. Subscription Plans, Lead Unlocks, and Payments

Subscription Packages: To list properties or unlock lead contact details (buyer enquiries), users must purchase subscription plans (Bronze, Silver, Gold, etc.) as set out in our Fee Schedule.

Razorpay Payments: All fees and subscription plan payments are processed securely via Razorpay.

Taxes: All fees are exclusive of applicable taxes (e.g., GST) unless stated otherwise, which will be added at checkout.

No Refunds: All payments made for subscription packages, featured listings, or lead unlocks are final and non-refundable.

6. Seller & Broker Obligations

By listing a property on the Platform, you represent and warrant that:

 

You are the lawful owner or have valid written authorization from the owner to list the property.

All information provided about the property—including price, location, area, amenities, ownership status, and media—is true, accurate, and up-to-date.

You will input valid RERA registration numbers where legally required under the Real Estate (Regulation and Development) Act.

You will honor the terms of your purchased subscription plan and will not engage in spamming or duplicate listings.

You will use unlocked buyer lead details solely for legitimate property matching and will not share or resell lead data.

We reserve the right to remove any listing without prior notice if we believe it violates these Terms.

 

7. Buyer & Tenant Obligations

By using the Platform to search for properties, you agree that:

 

You will conduct your own independent verification before entering into any transaction or making payments to a Seller/Broker.

You will not use the Platform for harassment, spamming, or fraudulent conduct.

You are responsible for the accuracy of the contact details you provide during OTP verification.

8. Prohibited Conduct

You agree not to:

 

Post false, duplicate, outdated, or fraudulent property listings;

Impersonate any person or entity;

Upload content that is unlawful, defamatory, obscene, or infringing;

Attempt to gain unauthorized access to our systems or other users' accounts;

Use automated scrapers, bots, or tools to extract property details or user contact info;

Misuse unlocked lead details or violate user privacy.

We reserve the right to suspend or terminate accounts and/or take legal action in response to violations.

 

9. Intellectual Property

All content on the Platform (excluding user-submitted listing details and photos), including designs, logos, text, trademarks, and software, is owned by or licensed to the Company.

You may not copy, reproduce, modify, or distribute any part of the Platform without our prior written consent.

10. Disclaimers

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of any listing or content.

The Company does not guarantee that any listing will remain available or lead to a completed transaction.

The Company is not responsible for the conduct (online or offline) of any user.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the Company, its directors, officers, and employees shall not be liable for:

 

Indirect, incidental, special, consequential, or punitive damages;

Any loss arising from inaccurate listing details, failed transactions, or disputes between users;

Any issues arising from unauthorized account access.

The Company's total aggregate liability under these Terms shall not exceed the subscription fees paid by you to the Company in the three (3) months preceding the claim.

 

12. Indemnification

You agree to indemnify and hold harmless the Company, its directors, and employees from any claims, damages, or losses arising out of:

 

Your breach of these Terms;

Any inaccurate or fraudulent listing information provided by you;

Any dispute between you and another user of the Platform; or

Your violation of any applicable law (including RERA regulations).

13. Suspension and Termination

We may suspend or terminate your account with or without notice if you violate these Terms, provide false details, or pose a security risk to the Platform.

You may request account deletion by contacting support at

support@nagpurprimeproperty.com

.

14. Dispute Resolution and Governing Law

These Terms shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Nagpur, Maharashtra.

Any dispute arising out of these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, the dispute shall be referred to binding arbitration seated at Nagpur, Maharashtra, conducted in the English language.

15. Grievance Redressal

For any complaints regarding the use of the Platform, please contact our Grievance Officer:

 

Grievance Officer: Grievance Desk

Company: Nagpur Prime Property

Address: Wardha Road, Nagpur 440015, Maharashtra

Email:

support@nagpurprimeproperty.com

Phone: +91 98765 43210

3. Fee & Subscription Plan Schedule

Instead of transaction commissions, Nagpur Prime Property offers subscription packages for posting property listings and unlocking buyer leads.

 

1. Listing Packages

To publish property listings on the Platform, Brokers and Sellers must choose a plan. Example configurations:

 

Free Plan: Up to 5 property uploads, 10 lead contact unlocks, 0 featured properties, standard support.

Premium Starter: Up to 15 property uploads, 30 lead contact unlocks, 2 featured properties, priority support.

Premium Gold: Unlimited property uploads, 100 lead contact unlocks, 10 featured properties, priority support, and analytics.

2. Lead Unlocks

Lead contact details (OTP-verified name and phone number) can be unlocked up to the limit defined in your active subscription plan.

Additional lead-unlock credits can be purchased separately via Razorpay.

3. Payment terms

All payments are processed securely via Razorpay.

Packages are activated immediately upon successful payment authorization.

Subscriptions do not auto-renew unless explicitly chosen.

Fees are non-refundable.